Bank of America Inept? ( A personal rant)

Boy I've been a Bank of America customer for just about a month and find their customer service horrible... The following is a note that I sent using their website communications.
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Several weeks ago, I opened a Bank of America checking account with a USAirways dividend miles debit card. At the time, the representative who opened the account said I didn't need to provide my USAirways Dividend account number, and that they would locate it by name and social security number. Now, there is no mention of my debit card or mileage on my USAirways Dividend miles account, or on my Bank of America on-line account info. THE ONLY REASON I switched from my existing bank, with all my accounts and my direct deposit was to take advantage of the USAirways miles on my debit card. Now, I've not received the reinstatement miles I should have gotten, I've not received the 1,000 bonus sign-up miles I should have received and I've spent thousands of dollars that have not added any miles.
I want someone to find out why my mileage isn't showing up, make sure that I get credited for my reinstated miles, my bonus sign-up miles and the amount I've spent on my Bank of America debit card since the account was opened, or I will close the account and recommend the same for all of my colleagues where I teach college and all of my professional associates, friends and family. I have already called Bank of America twice, have spoken with the representative at the local branch who opened the account, and still this matter remains unresolved. Please advise me who will be following up on this concern. This is a very, very poor beginning to my relationship with a new bank and your customer service has been very lax and unconcerned.
The account was opened at the Kettering Branch 10600 Campus Way South, Upper Marlboro, MD 20774
I look forward to a quick response and resolution.
Thank you,
George W. Rizor, Jr.